Reclami e risoluzione delle controversie

1. HOW TO FILE A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds or legal warranty, the customer can contact us at the following addresses:

Ca.sa.do Arredamenti
CA.SA.DO. ARREDAMENTI DI SALVATORE CALIENDO E C. S.A.S.

Via Nuova Poggioreale, 164 C/D
80143 Naples (NA)
Italy

E-mail: info@casadoarredamenti.it
Phone: +39 081 554 3049

Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST

2. USEFUL INFORMATION FOR THE COMPLAINT

To allow us to quickly manage the request, we recommend indicating:

· name and surname;

· order number;

· e-mail address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT MANAGEMENT

We will examine the request and try to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

Should a complaint not be resolved directly, the consumer may, in applicable cases, contact an alternative dispute resolution (ADR) body competent according to Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to out-of-court procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.